In a changing world copier dealer managers need all the help they can get to increase their profits, improve efficiency and management of their field service engineers…
When there are pressing limitations on expenditure, it is simply not possible to keep increasing the salaries of your key people to ensure their retention within the organisation.
Regardless of how good your sales process is at adding new customers, unless you provide high levels of customer service, you are unlikely to retain new or existing customers for very long.
The primary goals of a quality customer service framework are to retain existing customers, encourage repeat business and to leave your customers happy enough to share positive feedback about your goods and services to others, who may subsequently become customers.
At the core of customer service is the relationship we have with a particular customer. The better the relationship, the more likely that existing revenue streams will continue undiminished or better still, grow. The following suggestions are intended to develop and strengthen this core relationship:
The Copier Industry is facing increased competition at a time that manufacturer costs are rising by as much as 30%. Within this trading framework, it is essential that revenue is maximised within the business.
Instead of looking solely to add new customers, one of the hardest outcomes to achieve, there are many advantages in increasing the ‘spend’ of existing customers by encouraging repeat orders.
Award Recognises Real and Sustained Ethical Leadership Within Various Industries
Konica Minolta Business Solutions (UK) Ltd has won the prestigious Green Apple Award in recognition of its pioneering environmental project.
